RustDesk is a free, open-source remote desktop tool. When you install it and connect to my server, I can see your screen (with your permission) and help diagnose what's going on. Sessions are encrypted, peer-to-peer, and never touch a third-party cloud — the whole thing runs on my own server in Nuremberg.
Click your operating system to go to the right install instructions:
No. I can only connect when you click "Accept" on your screen, and I only see what's there while we're connected. When you close RustDesk — or just click "Disconnect" — I'm out. You can uninstall the app completely after we're done if you want.
No and no. RustDesk is free and open-source, and I run the server myself — so no 40-minute Zoom cutoffs, no "you've hit your free tier" nonsense. Sessions can last as long as we need.
Only the initial "handshake" that pairs my computer to yours. Once paired, the video/audio/control stream goes directly between our two computers (peer-to-peer, encrypted). My server just introduces us and then steps out.
I can see your iPhone screen if you start Screen Broadcast in RustDesk, but I can't tap or swipe for you — Apple blocks that for all third-party apps. For iPhone problems, we usually work through it verbally: you tap, I watch and guide.
Head to the test page. It checks whether your computer can reach my server. If the test fails, your firewall or corporate network might be blocking the connection — message me and we'll figure out an alternative.